ACCOMMODATIONS Nishimuraya Hotel Shogetsutei

I cannot recommend this hotel enough, I would give 10 stars if I could. I originally booked this hotel in 2020 for a trip that ended up getting cancelled for obvious reasons, I was able to cancel easily and immediately received a refund. I finally was able to return to Japan in 2025 and even though the package I booked in 2020 had been discontinued, the management were kind enough to allow me to rebook my cancelled trip.
When I arrived at the hotel I experienced a flare up of some personal health issues and staff were incredibly accommodating and kind. I was checked up on and offered medicine in an earnest but discreet manner. The staff truly embody “omotenashi”!
The facilities are also gorgeous and well maintained, we had a beautiful mountain view. The vegetation kaiseki was also very delicious and I appreciate the inclusivity.
If I have the ability to go back Kinosaki anytime soon I will surely stay here again :)

This hotel truly exceeded our expectations. The staff were very welcoming and the service was top-notch.
We stayed in a room with a private bathroom designed in a charming traditional style, which added to the overall experience.
The traditional dinner was absolutely delicious — highly recommended.
Upon checkout, the hotel arranged for our luggage to be delivered to the station, giving us the freedom to enjoy the city before our departure.
We would definitely return on our next visit!

I had an amazing time at Nishimuraya Hotel Shogetsutei—every minute was a true pleasure.
The stay includes free access to all 7 public onsens in Kinosaki, which made the experience even more special. The breakfast and dinner were exceptional, with beautifully prepared meals that highlighted local flavors.

What truly stood out was the outstanding hospitality. Every staff member was incredibly attentive, kind, and knowledgeable, making me feel genuinely cared for. I especially appreciated the serene natural setting and the private onsen options, which offered peaceful moments of relaxation.

The spa massage was wonderful, and the shuttle service to and from the train station made everything so convenient. I felt blessed, rejuvenated, and completely at ease during my stay. I’m already looking forward to returning.

My wife and I had the most relaxing and amazing experience here, the onsen we felt was the most beautiful one out of the whole town. The breakfast , dinner and snacks we get in our rooms was amazing. Even if is a bit far from the train station they had a shuttle bus to take us to the hotel and back. All the staff were very professional, friendly and helpful. My wife didn’t want to leave on the 3rd day before check out and we ended up staying for 3nights 4days instead of 2nights 3days which I recommend at least 3nights is good.

We stayed at the Nishimuraya Hotel in Kinosaki, and it was an amazing experience. The hotel is very impressive and beautiful, with top-notch service. The staff are extremely professional. The rooms, which are traditional ryokan style, looked fantastic. Room service was excellent, everything was very comfortable, and the view was beautiful. We got to the hotel using the free shuttle they provided. The hotel also arranged traditional Japanese kaiseki dinners, which were simply amazing. It was a true feast for the eyes as well as the palate. Kinosaki is known for its onsen, and we visited all of them, but we liked the one at our hotel the most. It was spacious, had a beautiful courtyard view, and even a sauna, which you won't find in other onsens. The staff were incredibly helpful, providing us with extra clothing because it was cold, and they even allowed a late checkout so we could enjoy the hotel's facilities after checking out. Overall, it was a wonderful two days, and we felt like we were in paradise. Everything was very relaxing, meditative, beautiful, and of the highest quality.

Simply, amazing!

The staff was amazing and kind, they took us in with open arms.

Tam showed around the place and recommended us multiple things to do around Kinosaki Onsen. Good English and easy to understand.

Room, food, service, location, everything 5/5

The room was lovely, we had a room with an outdoor bath. The ambiance for the bath was very soothing. We chose to have dinner in our rooms. Our room attendant was spectacular. She worked very hard to bring us our dinner and set up our beds. This place is situated a bit far away from the town, making the hot spring hopping harder to do. We booked the private hot spring with a sauna, and it was truly lovely. The town itself is quite out of the way, being a 2.5 hour train ride from Kyoto, but it's worth it to visit.

Beautiful hotel in Kinosaki onsen. The public onsen were well taken care of and so clean. The private onsen that you could rent were lovely and romantic. Our room was spacious and we loved the private onsen in our room. We’ve sleep on futons before and it hurt my back, but the futons here were so soft and comfortable. The kaiseki meals were tasty and generous. We were so full both nights we were there. We loved the decorations in the hotel. The walk to town was a bit far, but we came during cherry blossom season and the walk was beautiful and we highly recommend walking to town. We cannot wait to be back.

This was our second time staying at Nishimuraya Hotel Shogetsutei because we loved it so much the first time we stayed (1 night) that we came back for 3 nights for our anniversary!

The staff were super nice and helpful! The souvenir shop has a ton of neat gifts and alcohol. The hotel's public onsen has to be the hidden 8th hotspring of Kinosaki! For some reason, it has so few patrons using it, but it is big, clean, and full of amenities. The water is a perfect temperature, and if you want hotter, there's a sauna!

We'll definitely stay here again when we come back to Kinosaki

Probably one of the most beautiful hotels I have ever stayed at. I was so happy with the hospitality there and impressed with the hotel facilities and our beautiful Japanese style room with the mountain view. The private onsen we booked was a dream but even the public one was very nice. I wish I would’ve booked more nights because it was a paradise. Only downside was the fact that we could hear our neighbors a lot the second day there, so the room was not as soundproof as I was hoping. But other than that I would definitely go back!

Nishimuraya Shogetsutei was fantastic. The rooms were beautiful and the food was also excellent. But of course the main reason to come is for the hot springs which were so good - I highly recommend booking a private onsen experience, it's definitely worth the cost.

I also had a great interaction with the customer service here. Due to some mistakes when booking I ended up with a reservation for the wrong day and didn't realize until I was already on the train from Kyoto to Kinosaki-onsen. The staff worked with me to rebook me to a similar room and helped me get taken care of during the 2 hour train ride and I was able to seamlessly check in and enjoy my stay.

For sure the next time I go to Japan I will be making another trip here as part of my itinerary - beyond the hotel itself, the town is very nice and easily walkable which is great with the available onsen pass.

An amazing and authentic Japanese and onsen experience. This hotel exuded professionalism from start to finish and the lobby was such a peaceful rest spot after the madness of a 4 hour journey to get there.

Wow, this is the most amazing hotel I have ever stayed in my entire life. First, I want to compliment our staff Yuya. He was absolutely fantastic, and very kind. His English is great and was so excellent in helping us and serving us our meal. Yuya is very fun to talk to, and laugh with, and really deserves a promotion.

The rooms were so comfortable. The staff and service were impeccable, the Onsen in the hotel, the massage, the karaoke room, everything. This is definitely a place I plan to return to. I have absolutely zero complaints about this hotel and there's a reason why this place has a lot of prestige. Also, the in room food service was absolutely amazing. Don't be afraid of the price, a Ryokan is a splurge, JUST DO IT.

Last minute upgraded to this Ryokan and glad that I did. The staff greeted me at lobby entrance and also helped me to bring my luggage in. There also have a traditional hut at front which helped to create traditional atmosphere of ryokan. The room was ready early which was a plus and they offered a free shuttle service from bus station. Our room was stunning and had a bamboo forest view from window and room spacious, modern, but still incorporating traditional elements. There were free snacks at table and dinner was served in room. I recommend checking out private onsen they have open for reservation since they have different styles and theme. I was able to use fu-ro which was Balinese style and very unique experience compared to other Japanese onsen I've been to.

Crab was fresh and loved they had scoopers and made the crab easy to eat. Tajima beef was delicious as well and food was plenty for two people. We had to have early check out the next day to catch our flight and the staff ensured we had everything planned for our departure the following day. Location was close to everything if you decide not to take free shuttle and they room comes with free day onsen pass that is valid until following day of check out. Would come back again if in Kinosaki area although it is premium price.

This hotel and its sister Nishimuraya Honkan got 2 star Michelin Key rating for best hotels in Japan (top 25). The staffs were friendly and accommodating. Their private and public onsens were superb, recommended to try both!
We had a wonderful fine dining experience in their restaurant with their Matsuba Snow crab and Dry-aged Tajima beef Kaiseki course.
Our ryokan was lovely, they prepared a few different yukatas for us to try.

Small suggestion to management if you are reading this, please extend the checkout time as 3pm checkin followed by 10am checkout feel very rushed :)

Our stay at this onsen ryokan was truly outstanding in every way, from the moment we stepped into the hotel to the time we left. Every detail was thoughtfully attended to, and it was clear that the staff went above and beyond to ensure a memorable experience. Special thanks to Mandira, who tailored our stay with such care, and to Erica, who patiently guided us on how to wear the Yukata correctly—such a lovely touch. Of course, there were many other staff members who greeted us with warm smiles, making us feel incredibly welcome.

We stayed in a spacious Japanese-style room that offered plenty of space to relax and unwind. The onsen was a highlight, with both indoor and outdoor sections to enjoy. The water temperature was just right, and compared to the public onsens offered by the Kinosaki pass, I found the ryokan’s onsen to be much more exclusive and tranquil—not nearly as crowded or chaotic. It made for a much more peaceful and relaxing experience.

The kaiseki dinner was another standout. The Matsuba crab and Wagyu beef were delicately prepared and presented beautifully. Every course impressed us, and I’m still thinking about it days later. We were absolutely satisfied after the meal.

While the ryokan is a bit further from the main attractions in town, it’s still a pleasant walk, and there’s a free shuttle that runs regularly to the town center. The breakfast was equally exceptional, offering a fantastic selection of local specialties, both Japanese and Western dishes, along with some of the best desserts we’ve had.

Although the price is on the higher side, the value is more than worth it given the exceptional service, tranquil onsen, and unforgettable dining experience. I would absolutely return, and I highly recommend this ryokan for anyone seeking a luxurious, peaceful, and memorable stay.

Stayed in the hotel for two nights with my partner (Japanese room with private bath). What a treat it was! The room was spacious and comfortable. There were many toiletries provided (it seems like it's the standard in Japan, but for me it's still a very pleasant surprise). We only had dinner the kaiseki dinner. It was copious and delicious. The breakfast offers a wide selection of Japanese and Western-style fare. In short, many pleasant memories from the stay.