COVID-19 Information

In order to understand the situation caused by the spread of the new coronavirus (hereinafter referred to as COVID-19), we have compiled information on how the government and tourist facilities have responded to this for the use of tourists and businesses in each region as follows. Please check before traveling.

Countermeasures in the Region regarding COVID-19

In Kinosaki Onsen, we place the highest priority on the health and safety of our guests, employees, and local residents.

In order to prevent the novel coronavirus (COVID-19), we have created guidelines for the entire hot spring town. As a result, we are raising awareness and are fully committed to implementing safety measures regarding infectious disease prevention at all facilities in the Kinosaki area, such as inns/ryokan, restaurants, public onsen, and souvenir shops.

These guidelines have been prepared under the supervision of experts. We also comply with global standards by referring to the guidelines of globally expanded hotel chains (Hilton, Hyatt, Marriott) and the American Hotel and Lodging Association (AHLA). In addition to these referred guidelines, Kinosaki Onsen original items were devised and added:
・Cleaning the yukata (traditional relaxation wear) and geta
・Checking the congestion in the public baths online

As the situation regarding the novel coronavirus (COVID-19) changes daily, we will do our best to ensure that our guests can enjoy their trip safely. We plan to update these guidelines in the future as we check the current situation.

|Contents of the guidelines
■ Covers the items that must be observed to maintain sanitary conditions in the facilities
Establishes disinfection/cleaning of places with high contact frequency, thorough ventilation, handling of garbage, and ensuring reasonable distancing.

■ Lists items related to all industries in the hot spring area, such as accommodation facilities, restaurants, and product stores
The listed industries are accommodation facilities, restaurants, product stores, hot spring facilities, commerce/businesses, amusement facilities, and sightseeing cultural facilities.
In particular, Kinosaki Onsen, which has a hot spring culture, has established thorough infection prevention measures for its hot spring facilities.

■ Publishing of information regarding infection prevention measures and conduct for tourists and employees
In addition to infection prevention measures for tourists and employees, it also talks about the actions to be taken for both tourists and employees when someone displays symptoms of / suspected of having COVID-19.

■ Displaying of a hot spring town unification poster at the facilities that follow the guidelines
The facilities with the following posters are those that comply with the above guidelines. Please stop by with peace of mind.

Guidelines for Infection Control Measures against the Coronavirus (COVID-19) in Toyooka City


| More on Countermeasures in the Region regarding COVID-19

In Kinosaki Onsen and Toyooka City, we are thoroughly implementing various countermeasures, including the ones seen in the photos below.

| Japan (Entire Country)

【Measures by the Japanese Government】
■Countries/regions with restricted entry to Japan
Foreign nationals who hold a Chinese passport issued by Hubei and Zhejiang Provinces or travelers (of any nationality) who have visited the following countries/regions (listed in the link below) within 14 days of arrival in Japan will not be able to land in Japan except under special circumstances for the time being.

Operation Status of the Main Tourist Facilities

<Facilities that are temporarily closed / restricted to prevent infection and spreading of COVID-19>

[Kinosaki Area]
■Kinosaki footbaths (closed until further notice)

<Reopened Facilities>

[Kinosaki Onsen Area]
■All 7 public onsen (reopened on June 21st and June 22nd, 2021)
■Most of the 75 ryokan in town

■Kinosaki Ropeway (reopened on June 21st, 2021)
■Kinosaki International Arts Center
■Kinosaki Marine World
■Kinosaki Sweets Main Shop
■Kinosaki Gelato Cafe Chaya (reopened on June 21st, 2021)
■Miharashi Terrace Cafe (reopened on June 21st, 2021)
■Nishimuraya Honkan, Nishimuraya Hotel Shogetsutei, Nishimuraya Ricca, and Sanpou Nishimuraya (reopened on July 21st, 2021)
■Kinosaki Straw Craft Museum
■Kinosaki Literature Museum (Bungeikan)
■Kinosaki Burger

[Toyooka Area]
■Hyogo Park of the Oriental White Stork (and Oriental White Stork Museum) (reopened on May 12th, 2021)

■Genbudo Museum
■Toyooka Theater (reopened May 29th, 2020)

[Izushi Area]
■Izushi’s soba restaurants (most of them)
■Eirakukan Kabuki Theatre, Shiryokan, Karo Yashiki (Samurai House), Meijikan, and Toyooka City Museum of Art -Itoh Kiyonaga Memorial Hall- (reopened on June 21st, 2021)
■Izushi Kimono Rental (reopened on June 21st, 2021)

[Kannabe Area]
■Kannabe Onsen Yutorogi

■Blue Ridge Hotel (reopened on June 30th, 2021)

[Takeno Area]
■Guesthouse Hitotomaru (reopened on May 12th, 2021)

■Takeno Snorkeling Center (reopened on May 12th, 2021)
■Takeno Children’s Activity Center (reopened on May 12th, 2021)

[Kannabe Area]
■Uemura Naomi Memorial Museum (reopened on May 13th, 2021)
■Kannabe Highlands Pension Snow Land (reopened June 21st, 2021)
■Kannabe Highlands Road Station / Michi no Eki (reopened on May 30th, 2020)

[Tanto Area]
■Japan Mongolia Folk Museum (reopened on May 13th, 2021)
■Silk Onsen Yamabiko (shortened hours, closing at 20:00)
■TanTan Onsen (shortened hours, closing at 21:00)

[Kyotango Area]
■Tango-Kingdom “Shoku-no-Miyako” (reopened May 23rd, 2020)
■Yuhigaura hot spring “HANAYUMI”(reopened on May 30th, 2020 with reduced business hours)

Emergency Contact

Call for tourist information or assistance in the case of accidents and emergencies including novel coronavirus (COVID-19).

 <Japan Visitor Hotline>
 Japan National Tourism Organization (JNTO) operates a visitor
 hotline 24 hours a day, 365 days a year. Support is available in
 English, Chinese, Korean, and Japanese.

 From Japan: 050-3816-2787
 From Overseas: +81-50-3816-2787